How to get a Nakheel move-in or move-out permit

Nakheel is the master developer behind some of Dubai's largest residential communities. Where a building inside them was built by another developer, the building may also have its own management office, so check with both.

In JVC, JVT and Al Furjan many buildings are privately managed, and their own office may also want notice, a lift booking or a deposit.

Open the My Nakheel app or Nakheel's online services and log in with your Nakheel account or UAE Pass; first-time users register a profile. The permit request sits under the security services, as a move-in or move-out permit. Select the community and unit, the move date, the contact person and the moving company's details.

Nakheel asks for applications at least 24 hours before the move, but that is the minimum rather than the plan. Approval usually comes within one to two working days, so apply two to three working days ahead, and 48 to 72 hours ahead as an absolute floor on Palm Jumeirah, where gate lists are prepared in advance. Apply yourself or through your landlord: the permit is issued to the resident, and applications submitted by third parties are where errors on the permit tend to creep in.

Tenants and owners upload slightly different sets. Have them as clear PDFs or photos before you open the app.

A move-out needs its own permit, applied for in the same place. Sources differ slightly on the exact set, so upload what the app asks for and keep the rest to hand.

Nakheel expects the property's service charges to be settled before a tenant moves in or out. That is the landlord's bill, but if it is unpaid the permit can stall, so ask your landlord to confirm the account is clear the week before.

Nakheel does not publish one fee schedule for move permits, and the figures quoted online disagree: some guides describe the community permit as free, while others list a small permit charge and a refundable deposit in premium communities such as Palm Jumeirah. Deposits, where they apply, are usually taken by the building rather than the master developer. Treat the app and the building's management office as the final word.

Moving hours are set per community and often per building. Daytime weekday slots are the norm, Sundays and public holidays are commonly restricted, and late-evening moves are rarely approved. The permit is valid for the date and window you booked, so a slipped date means amending it.

On the fronds, security works from a daily list of approved permits and vehicles, and a truck that is not on it waits outside or is turned away. The vehicle registration on your permit must be the truck that arrives, so confirm it with your mover before you submit.

Frond roads are narrow and single carriageway, which limits vehicle size, and the Shoreline and Golden Mile buildings load from basements with height limits and booked service lifts. Some buildings also take a refundable deposit against common-area damage.

For a home move you need the move-in or move-out permit above; the moving vehicles are listed on it, and that is what the gate or basement checks. It covers the movers.

Daily and long-term access passes are a separate system for contractors and service providers, such as fit-out crews, cleaners or painters. If you are booking those for the new home, check whether they need their own pass.

We send our company details and exact vehicle registrations for your application, book the service lift once the permit is approved, and arrive inside the approved window with the vehicles on the list.