Updated
Communities covered
In the towers, the Dubai Properties permit sits alongside each building's own management rules. In the villa and townhouse communities, it controls gate access for the moving crew and truck. The communities most often named on the permit form include:
- JBR (Jumeirah Beach Residence) and 1/JBR
- Business Bay, including Executive Towers, Bay Square and Bellevue Towers
- Mudon, including Arabella, plus Villanova, Serena and La Vie
- Remraam
- Jaddaf Waterfront, Dubai Wharf and Manazel Al Khor
How to apply in RealConnect
Register in the RealConnect app (iOS and Android) or on the web portal as a tenant or owner, then open a move-in or move-out request. The form asks for your community, building and unit, the move date, the number of people moving in, the moving company's name and the vehicle details. Permits are generally issued within two working days when the documents are complete, so submit at least two working days ahead, and earlier for a month-end date when everyone is moving.
Dubai Properties does not publish a fee for the permit itself. If your building charges a lift or damage deposit, that comes from the tower's management office, not RealConnect.
- Passport copy and valid UAE visa page (expatriates)
- Emirates ID, front and back (GCC nationals can use their national ID)
- Tenants: the full Ejari certificate, every page; owners: the title deed
- Moving company name and vehicle details
The security gate pass
People search for a Dubai Properties security gate pass as if it were a separate document. In practice it is the approved move permit: the gate or building security team checks the permit against the company and vehicle you entered. If the truck that turns up does not match, expect a delay at the barrier while security calls the community office.
So get the vehicle details from your mover before you apply, and tell them if anything changes. We give you the truck size and plate when the move is booked, and we bring the approved permit on the day.
Moving out: service charges come first
The move-out permit uses the same RealConnect form, with your Ejari and Emirates ID. It is only issued once all community service fees on the unit are paid, so check the account a week or two before you leave. Owners selling up and tenants whose landlord has dues outstanding are the usual cases where this holds a move up.
Your landlord's security deposit and any notice period are separate. They come from the tenancy contract, not from Dubai Properties.
Hours, and JBR and Business Bay on the day
Residential moves generally run from 08:00 to 19:00, Saturday to Thursday. Commercial moves, such as offices in Business Bay, are generally scheduled overnight, commonly 19:00 to 05:00, with their own permit. Mixed-use buildings can restrict noisy work to set windows, so ask the building if you need furniture assembled during the day.
JBR loads from basements with low clearance and long corridor runs to the service lift, so the vehicle is sized to the basement, not the volume. Business Bay towers share ground-level bays with retail and office deliveries, which makes an early start the cleanest slot. We book the service lift and bay against your permit, protect the lift and corridors, and work inside the approved hours.
Meraas and other Dubai Holding communities
Meraas communities, including City Walk, Bluewaters and La Mer, are part of the same Dubai Holding group but do not use RealConnect. Residents request move-in and move-out services in the Meraas app, which also handles service charges and documents. Expect similar paperwork (Emirates ID, Ejari or title deed, mover and vehicle details), but treat the app and your building's management office as the final word on lead time and hours.
Nakheel communities such as the Palm and JVC kept their own process too; see our Nakheel move-in permit guide. If you are not sure who manages your building, the service charge invoice names the community manager.