Quotes and bookings
Quotes are based on the inventory, access details and dates you describe to us. They are held as quoted provided those details do not change. If the job differs on the day, we agree any revised price with you before continuing.
A booking is confirmed once you accept the written quote and we confirm the date and arrival window.
Scope of service
We provide moving, packing, storage, furniture installation, handyman work and road cargo services within the United Arab Emirates only. We do not provide overseas relocation, freight forwarding or customs services.
Items we cannot carry
For safety and legal reasons we cannot carry flammable liquids, gas cylinders, aerosols in bulk, illegal items, cash, jewellery, or perishable food. Please move these yourself.
Access, permits and delays
You are responsible for arranging resident-side approvals your building requires, such as move permits, NOCs and refundable deposits. We supply the crew, vehicle and insurance documentation building management asks of us.
Where a lift is unavailable, access is blocked or a property is not ready at the agreed time, additional waiting or labour time may apply — always discussed with you first.
Care, liability and claims
Our crews wrap and protect items as standard, and our work is insured. Any damage should be reported to the supervisor on the day, or in writing within 48 hours of the move, so we can inspect and resolve it.
We are not liable for pre-existing damage, for items packed by you where the packing is the cause, or for failure of wall fixings and structures we did not install.
Payment
Unless agreed otherwise in writing, payment is due on completion by bank transfer, card or cash. Storage is billed for each agreed period in advance.
Cancellation
Let us know as early as you can. Cancellations close to the move date may incur a charge where crew, vehicles or lift bookings have already been committed.